ESG components

Corporate governance

	GRI Standards	Page
Board of Directors’ structure	102–18, 102–22	Corporate Governance Model and Practice
Non-executive director	102–18, 102–22, 102–23	Composition of the Supervisory Board, Information on the Supervisory Board members
Nomination process for the Board of Directors	102–24	Appointment, induction and training of the Supervisory Board members
Gender balance	102–8, 102–22, 405–1	Composition of the Supervisory Board
Functional responsibilities of the members of the Board of Directors and Committees	102–18	Role of the Supervisory Board, Information on the Supervisory Board members, Activities of the Supervisory Board in 2019, Appointment, induction and training of the Supervisory Board members, Activities of the Supervisory Board committees
Board of Directors’ effectiveness	102–15, 102–22	Assessment of Supervisory Board and Committee Performance
Remuneration system and performance assessment system for managers		Remuneration for members of the Supervisory Board, Remuneration of Executive Board members
Transparency of managers’ remuneration		Remuneration for members of the Supervisory Board, Remuneration of Executive Board members
Ratio of employees’ remuneration to managers’ remuneration	102–38	Remuneration for members of the Supervisory Board, Remuneration of Executive Board members
Ownership of the company’s shares by the management		Chairman and Members of the Executive Board
Management and control system / accountability system		Internal control system
Company’s involvement in crisis situations with potential negative impact on its reputation		Risk map
Risk management system and responsibility distribution in relation to GRI	102–19, 102–20, 102–29, 102–30	System for managing risks to the current strategy
Risk map		Risk map
Sensitivity analysis against current risks (stress testing)		Risk map
New risks impacting the company’s future development		Short-term risk outlook
Risk management strategy		Risk management strategy
Codes of conduct and compliance	102–17	Corporate Governance Model and Practice, Further development of the Corporate Governance, Internal control system
Code compliance control system	102–16, 102–17	Compliance with the Russian Corporate Governance Code, Compliance with Moscow Exchange Corporate Governance Code
Anti-bribery and corruption policy	415–1	Business ethics and anti-corruption
Anti-bribery and corruption codes of conduct	2015–2	Business ethics and anti-corruption
Report on the violation of the anti-bribery and corruption codes	102–17, 205–3	Compliance with the Russian Corporate Governance Code, Compliance with Moscow Exchange Corporate Governance Code
Risk events / incidents		Risk map
Improvement program		Activities of the Supervisory Board committees, Further development of the Corporate Governance

Customer relationship management

	GRI Standards	Page
Market and customer segments overview		Overview of the Exchange Industry
Management and control system / accountability system		Client services
Online customer relationship management		Client services
Customer satisfaction surveys	102–43,102–44	Client services
Security of customer data	418–1	Information technologies
Brand management system		Professional Community, Charity
Brand maintenance costs		Professional Community, Charity
Brand development strategy	102–19, 102–20	Professional Community
Stakeholder expectations analysis		Professional Community
Supply chain management		Supply chain management
Supplier analysis system	102–9	Supply chain management
Risk assessment across the supply chain	102–9	Supply chain management
Measures taken to manage critical risks related to the supply chain	102–9	Supply chain management
Integration of ESG principles in the supply chain management system	308–1, 414–1	Supply chain management
Advantages of the supply chain and their positive impact on the business		Supply chain management
Disclosed provisions of the supply chain management policy (publicly accessible)		Supply chain management

Tax strategy

	GRI Standards	Page
Approach to tax management (policy provisions)		Consolidated Financial Statements
Approach to disclosing key financial and tax information	201–1	Consolidated Financial Statements
Tax risk management system		Consolidated Financial Statements
Highlights of the customer privacy policy	418–1	Consolidated Financial Statements
Customer privacy practices (number of contracts, procedures, etc.)	418–1	Consolidated Financial Statements
Responsibility for using personal data	102–19, 102–20, 418–1	Consolidated Financial Statements
Informing customers about the company’s privacy policy		Consolidated Financial Statements
Data security system		Consolidated Financial Statements
Risk events / incidents		Consolidated Financial Statements
Improvement program		Consolidated Financial Statements

	GRI Standards	Page
Environmental policy: key provisions and availability to stakeholders		Environmental impact
Availability of environmental information to stakeholders	102–45, 102–46, 102–49	Environmental impact
Management and control system / accountability system		Environmental impact
Environmental KPIs		Environmental impact, Energy efficiency and greenhouse gas emissions, Waste collection and disposal, Water usage
Environmental performance management system		Environmental impact
Energy consumption	302–1, 202–2	Energy efficiency and greenhouse gas emissions
Water consumption		Water usage
Direct greenhouse gas emissions	102–13	Energy efficiency and greenhouse gas emissions
Indirect greenhouse gas emissions	102–13	Energy efficiency and greenhouse gas emissions
Air pollutant emissions	305–7	n/a
Polluted discharge	303–1, 303–3	Water usage
Waste generation	102–56	Waste collection and disposal
External assurance for environmental indicators	102–56	not conducted
Certification of the environmental management system (EMS)		not conducted
Risk events / incidents		not identified
Improvement program		Environmental impact, Energy efficiency and greenhouse gas emissions, Waste collection and disposal, Water usage

	GRI Standards	Page
Key principles of recruitment and employee development		HR Policy
Codes and procedures (including a collective bargaining agreement)		HR Policy
Management and control system / accountability system		Corporate structure
Employee structure and diversity	102–8, 102–12, 4005,1	HR Policy, Corporate structure
Fair remuneration	102–12, 405–2	Wage and salary policy
Employee turnover		HR Policy
Human rights	102–12	Wage and salary policy
Human capital development (training)	404–1	Training and development
Employee development programs		Training and development
Percentage of employees from local communities		100%
Talent acquisition and retention		Training and development
Employee performance assessment	404–3	Wage and salary policy
Incentive program		Social support
Employee satisfaction indicators		Social support
Health and safety	403–2	Occupational safety and health protection
Stakeholder engagement	102–43, 102–19, 102–20, 103,2	Professional Community
Strategic priorities of charity programs	413–1	Charity
Types of charity projects and community development initiatives (including indigenous peoples)	201–1	Charity
Charitable contributions		Charity
Risk events / incidents		Short-term risk outlook

Governance

Environmental

Social